Asking the right questions about your metrics

One task a reliability team should do on a regular basis is sitting down to discuss the trends of any metrics or scorecards being kept on their program. Blasting out reports, and then not talking about the contents of the reports, is just a waste of time and email space ...

Taking a Step Back to Improve Your Reliability Program

I'm normally not one to latch onto to catch phrases or mission statements. My focus has normally been project orientated - what's the goal, what are the tasks, when do we have to be completed, etc. At a recent martial arts class, the instructor shared an inspirational quote with ...

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